Privacy Policy
Privacy Policy
This Privacy Policy explains how Native Salts collects, uses, stores and protects your personal information when you visit our website, place an order or communicate with us.
Overview
At Native Salts, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights in relation to your data.
By using our website and placing an order with us, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you interact with the Native Salts website, we may collect the following types of personal information.
When You Place an Order
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information processed securely through third-party payment providers. We do not store your full card details.
When You Browse Our Website
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referring website or traffic source
- Cookie and tracking data
When You Join Our Mailing List
- Email address
- Name
When You Contact Us
- Any personal information you choose to include in your message.
How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders.
- Send order confirmations, shipping updates and delivery notifications.
- Respond to your enquiries and customer service requests.
- Send marketing emails, promotions and product updates where you have opted in.
- Improve our website, products and overall customer experience.
- Comply with legal and regulatory obligations.
- Prevent fraud and help maintain the security of our website.
Third Parties We Share Information With
We do not sell your personal information to third parties. However, we may share certain information with trusted service providers when it is necessary to operate our business, process orders and provide services to you.
Shopify
Our website is hosted and powered by Shopify. Shopify stores and processes order and personal information on our behalf. You can review Shopify's Privacy Policy .
Meta — Facebook & Instagram
We may run advertising campaigns through Meta. Our website may use the Meta Pixel to collect information about visits, pages viewed, products viewed and actions such as adding a product to your cart or completing a purchase.
You can manage your preferences through your Facebook settings .
Email Marketing Platforms
We may use third-party email marketing platforms to send communications where you have opted in. Your name and email address may be securely stored and processed by these platforms on our behalf.
Courier & Delivery Partners
Your name, address and relevant contact details are shared with our delivery partners for the purpose of processing, fulfilling and delivering your order.
Payment Processors
Payments are handled securely by third-party payment processors. Native Salts does not have access to or store your complete payment card details.
Cookies
Our website uses cookies, which are small text files stored on your device, to improve your browsing experience and help us understand how visitors use our website.
Cookies We May Use
- Essential cookies: Required for the website, shopping cart and checkout to function correctly.
- Analytics cookies: Help us understand website traffic, visitor activity and user behaviour.
- Marketing cookies: Used by the Meta Pixel and other advertising tools to provide relevant advertising and measure campaign performance.
By continuing to use our website, you consent to our use of cookies. You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and your browsing experience.
Email Marketing
If you have subscribed to our mailing list or opted in during checkout, we may send you marketing emails including product updates, promotions, special offers and wellness content.
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email. Once unsubscribed, you will no longer receive marketing communications from us.
We may still contact you regarding an existing order, delivery, customer service request or another essential transaction.
Data Storage & Security
Your personal information is stored securely through Shopify's platform and the trusted third-party services we use. We take reasonable steps to protect your information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic storage or transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your data.
Your Rights
Subject to applicable laws, you may have the right to:
To exercise any of these rights, please contact us through the contact page on the Native Salts website.
Third-Party Links
Our website may contain links to third-party websites. Native Salts is not responsible for the privacy practices, security or content of those websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date.
Your continued use of the Native Salts website after changes have been published constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, the personal information we hold about you or how we handle your information, please contact us through the Native Salts website.
Contact Native Salts