Standard Shipping

We aim to dispatch all orders within 1–3 business days of payment being confirmed. Standard delivery typically takes 3–7 business days, depending on your location. Remote and regional areas may take slightly longer.

Express Shipping

Express shipping options are available at checkout. Express orders are prioritised for next-business-day dispatch where possible. Express delivery is estimated to take 1–3 business days, depending on your location.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery through our courier partner’s website.

Shipping Rates

International Shipping

We currently ship within Australia only. International shipping is something we are working toward and will be announced when available. Sign up to our mailing list to be among the first to know.

Our Policy

We want you to be completely happy with your Native Salts purchase. If something is not right, please contact us within 30 days of receiving your order and we will do everything we can to make it right.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that:

• The product is unused and unopened.
• The product is in its original packaging and condition.
• You contact us before sending anything back.

Return shipping costs for change-of-mind returns are the responsibility of the customer. Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5–7 business days.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of receiving it. Include your order number and a clear photo of the issue, and we will arrange a replacement or full refund at no cost to you.

We take quality seriously and will work to resolve any product issue promptly.

Products That Cannot Be Returned

For hygiene and safety reasons, we are unable to accept returns on:

• Products that have been opened or used.
• Products that are not in their original condition or packaging.
• Items returned outside the 30-day window without prior approval.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund. If a product has a minor fault, we may choose to repair, replace or refund the product at our discretion.

How to Lodge a Return

1. Contact us through our contact page with your order number and reason for the return.
2. We will respond within 1–2 business days with return instructions.
3. Send the product to the return address provided in our response.
4. Once the product has been received and inspected, your refund or replacement will be processed promptly.